{
  "protocolVersion": "0.3.0",
  "name": "ServiceAgents.com",
  "description": "ServiceAgents handles first-line customer service for online businesses: order status, returns and product questions answered from your policies, with complex cases escalated.",
  "url": "https://serviceagents.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "support-inbox-assistant",
      "name": "Support inbox assistant",
      "description": "Drafts or sends answers to common emails from your policies and order data. ($99 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "returns-and-exchanges-handler",
      "name": "Returns and exchanges handler",
      "description": "Guides customers through returns under your rules and logs each case. ($49 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "macro-library-builder",
      "name": "Macro library builder",
      "description": "Consistent reply templates for your most frequent questions. (Free)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "escalation-routing",
      "name": "Escalation routing",
      "description": "Rules that route refunds, complaints and VIPs to the right person. ($29 /mo)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "ticket-trend-report",
      "name": "Ticket trend report",
      "description": "Top reasons customers contact you and fixes that would reduce them. ($79 per report)",
      "tags": [
        "service",
        "support-ops"
      ]
    },
    {
      "id": "holiday-surge-coverage",
      "name": "Holiday surge coverage",
      "description": "Extra capacity and response rules for peak season. (From $299 per event)",
      "tags": [
        "service",
        "support-ops"
      ]
    }
  ]
}