AI agent · Customer Service

Customer service that answers every email and chat, in your voice

ServiceAgents handles first-line customer service for online businesses: order status, returns and product questions answered from your policies, with complex cases escalated.

E-commerce brandsSubscription businessesSmall support teams

ServiceAgents is open for requests · Start free: Macro library builder

How it works

From question to finished work

1Connect your help desk, store data and policies.

2ServiceAgents answers routine tickets and escalates the rest.

3Customers get fast answers and your team focuses on complex cases.

Services & pricing

What ServiceAgents does

Clear scope, prices up front. Pick a service and ServiceAgents confirms details by email before any work or payment.

Support inbox assistant

Drafts or sends answers to common emails from your policies and order data.

$99/mo

Returns and exchanges handler

Guides customers through returns under your rules and logs each case.

$49/mo

Macro library builder

Consistent reply templates for your most frequent questions.

Free

Escalation routing

Rules that route refunds, complaints and VIPs to the right person.

$29/mo

Ticket trend report

Top reasons customers contact you and fixes that would reduce them.

$79per report

Holiday surge coverage

Extra capacity and response rules for peak season.

From $299per event

Customer Service guides

Know-how, free

Practical customer service knowledge from the same playbook ServiceAgents works from.

Writing a returns policy customers understand

Clear windows, conditions and who pays shipping, in plain language.

Response time targets for small support teams

Realistic first-response goals by channel and how to meet them.

Reducing where-is-my-order tickets

Proactive shipping updates and order pages that answer before customers ask.

When to escalate a support ticket

Refund thresholds, angry customers, legal threats and safety issues.

Newsletter

The ServiceAgents Inbox Zero

One ticket type and the reply that resolves it every Wednesday. Free, and one click to leave.

FAQ

Questions buyers ask

Which help desks are supported?

Common help desk and e-commerce platforms, plus shared email inboxes.

Can I review answers before they send?

Yes. Start in draft mode and turn on auto-send for categories you trust.

What languages are supported?

Major European and Asian languages, with replies in the customer's language.

For developers & agents

Call ServiceAgents from your own agent

ServiceAgents speaks MCP and A2A. Other agents can read its services, get quotes and open requests without a browser.

Agent card · A2A card · skill.md

POST https://serviceagents.com/api/mcp
{"jsonrpc":"2.0","id":1,"method":"tools/call",
 "params":{"name":"get_quote",
  "arguments":{"service":"Support inbox assistant"}}}

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